If Vaizle shows a message saying your token has expired, it usually means your account connection with Meta’s API is no longer active.

This is normal from time to time, and the fix is simple. You just need to re-authenticate your Facebook connection so Vaizle can access your Meta ad account again.

What this message usually means?

A token expired message means the connection between Vaizle and your Meta account has expired.

When that happens, Vaizle may stop fetching fresh data or may not be able to answer questions related to your ad account until the connection is restored.

How to reconnect your account?

Follow these steps:

1. Open Vaizle
2. Click the top-right profile icon
3. Go to Account Settings
4. Click Continue with Facebook to re-authenticate
5. Complete the Facebook login and permission flow again

Once this is done, the connection should be restored.

If re-authenticating does not fix it

There is another possible reason you may not be getting an answer.

Your access to the Meta ad account may have been revoked.

This can happen if the Facebook profile connected to Vaizle no longer has permission to access that specific Meta ads account. So, make sure that the same Facebook profile you connected with Vaizle still has access to the Meta ad account you want to analyze.

If access has been removed on Meta’s side, Vaizle will not be able to fetch data from that account until access is restored.

Still stuck?

If you have already re-authenticated and confirmed access is still available, but Vaizle still cannot answer, contact support and share:

• the email you use with Vaizle
• the ad account name or ID
• a screenshot of the error message

That will help us troubleshoot it faster.